The Dame Vera Lynn Children’s Charity (DVLCC), supports children under 5 with cerebral palsy and other motor learning impairments to make the best possible start in life – and give families the support and skills to continue their development at home.
Children with cerebral palsy struggle to learn fundamental skills – they do not have the typical early experiences of their peers because of their disabilities; often excluded from everyday activities in their communities and unable to attend mainstream nursery provision, limiting their opportunities for socialisation and integration. They are at risk of isolation and early intervention is crucial.
DVLCC have been using Salesforce for 10 years, but like many charities they do not have a specific in-house Salesforce administrator or advisor. They use Salesforce for managing donations and logging payments, as well as for managing campaigns.
Managing a Salesforce Org is always a challenge. The internal team worked hard to keep the data clean, make configuration changes, and even picked off a good few Trailhead badges. But with no permanent in-house expertise it is nearly impossible to keep a track of new features and updates, never mind analysing implications of architecture changes and integrations.
When the Fundraising Manager started to hit hurdles, she reached out via the Salesforce Community and met with our CEO Phil Walton. That was back in 2014.
Although there have been some changes in DVLCC personnel during that time, Phil and the team at Cloud Galacticos have always been happy to help such an essential charity.
“We are incredibly grateful to Cloud Galacticos for their help over the last 10 years. No question is too big or too small, they are always willing to help. They are professional and friendly and go above and beyond using their knowledge to support our Fundraising team. Thank you.”
Hayley Wicker-Bradbury, Fundraising and Business Development Manager
Sadly Dame Vera passed away in 2020, aged 103, but the work of the charity will continue, and Cloud Galacticos will happily support them in any ways possible.