Service Cloud Consultant Certification Tips

We like to encourage our team to keep on developing and learning new skills. And our new Salesforce Certification Help page is continually being updated. One of the latest exams to be included is the Service Cloud Consultant Certification. It was one of our newest recruits, Luke Menzfeld who passed this exam. Below are his thoughts and tips on passing this Trailhead cert.

Salesforce Service Cloud Consultant Certification


What made you decide to take the Salesforce Service Cloud Consultant exam?

Mainly to test my knowledge of Service Cloud having worked on a number of practical client projects. 


How did you approach the prep for the exam?

Assess: I started with a detailed review of the exam guide and evaluated my strengths and weaknesses pre-preparation. I then prioritised the development areas based on the topic weighting.

Study: To study I used Focus on Force, Salesforce Help, Salesforce Answers and YouTube. I found a mixed method approach helpful. 

Test: Mainly it was testing my knowledge using Focus on Force in the initial stages, but this exam suits practical testing. Ask yourself, could you configure it, could you evaluate one function vs another, or could you make an informed recommendation given a scenario? If you’re unsure, it’s good to get hands on and test the functionality out for yourself. 

Repeat: I repeated the assess, study and test cycle multiple times to ensure that I felt confident prior to taking the exam. If there are questions or topics which wasn’t 100% clear, start from the beginning and work it through until it was clear


Was it a difficult exam? And any tips for people planning on doing the exam? 

The Service Cloud exam covers a broad range of topics, don’t underestimate the time involved in preparing for the exam. Be comfortable with what each section of the exam is assessing using the exam outline, then prepare accordingly with that in mind. I would never say there’s an easy exam. It’s much more a case of being sufficiently prepared. If there’s something you’re a bit rusty with or haven’t experienced first hand then get hands on in a developer org. Establish escalation rules, build/customise a service console. Don’t forget to test out Onmi-Channel skills routing to make sure you’ll have no surprises.


What does passing the Salesforce Service Cloud Consultant Certification exam mean to you in terms of your daily work at Cloud Galacticos? 

Passing the exam was really just the beginning. The Service Cloud offers great business value for clients in terms of what it can deliver out of the box. I look forward to working on additional projects for further knowledge and practical delivery. Formalising the exam means that I can pass that knowledge on and make informed recommendations to help service organisations run efficiently.


Do you have any other certs you plan to take in the future? 

Yes. There are a number of the Consultant Certifications I’m interested in. I have a goal of completing the Platform Developer certification in 2021 to enhance my project delivery.


Anything else you want to add?

Book the exam! The rest will fall into place. It all starts with that first step…


About Cloud Galacticos

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?

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