IdeaExchange – Phil’s Salesforce Tip of the Week #505

Phil's Salesforce Tip of the Week

Welcome to Phil’s Salesforce Tip of the Week #505


Tip 1 – IdeaExchange


IdeaExchange has got a little bit controversial recently, with a lot of negative feedback on which Ideas are shortlisted and why.

Fair play to Scott Allan at IdeaExchange for facing the comments head on in this post.

Take a look, then you have until June 6th to vote.






Tip 2 – Einstein Bots API

Here is how to take Einstein Bots to a whole new level.

See this post from the Developer blog, which gives a background for some context, tells us about the new Einstein Bots Platform API (“…is a new REST API that allows you to interact with your Einstein Bots from any client“), and gives some further reference links.

A bot is an autonomous program that can interact with systems or users. Common use cases include: placing orders, providing customer support, showing FAQs, and more.

Bots minimise the need for human interaction when providing services to the end customer.


Final Tip Of The Week – Sign Up

Remember if you have enjoyed this Tip of the Week then sign up for the weekly Friday email, direct to your inbox here. And feel free to get in touch if you have any ideas for future Salesforce tips!

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