Five reasons why UX is important for Salesforce customers

User experience (UX) in conjunction with related topics of design and design strategy, are extensive disciplines in their own right. Recently the benefits of effective user experience design are becoming apparent to multidisciplinary audiences in a Salesforce context. You may ask why is this important?

Here are five key reasons why we believe UX is important for Salesforce customers.


1. Your user’s are your biggest asset; you must consider their experience

Your system’s users are your biggest asset. Their experience matters. They are your internal customers. If you proactively engage with them, understand their needs, and co-design with them you will gain buy-in, motivation and trust. You can then work together to ensure that your system evolves as your organisation changes. 


2. Your user’s experience needs to be relevant

In an age where users encounter multiple systems throughout their working day the question of relevance is key.

Is your user’s system experience tailored to their functional or persona driven needs?

Can your users execute tasks that they need to complete and engage with the system in a logical and effective way?

If not, you may find that users become disengaged and that adoption, trust, and data integrity all suffer from an experience that is not focused and designed around their needs. 

It may feel efficient to operate a ‘one-size fits all’ approach but does this really reflect the depth and spectrum of your user’s needs? We would advise you to consider the different types of users working with your system, understand their needs, design for and with them. This will allow you to target improvements in a collaborative, relevant and structured way. 


3. User adoption matters

A system with poor user adoption will cause you problems. They might take a while to surface, but they will catch up with you eventually. It could mean that you are wasting money or do not see a valid return on investment for the cost of running the system. It could also mean that you have poor data integrity, resulting from the difficulty of inputting, managing, and governing your data. This will in turn mean that you have limited trust in the data and analytics output of the system.

If you have any customer facing elements of your system with low adoption you could suffer reputational damage from a poor experience. These hypothetical scenarios could all result from poor user adoption. So if you ignore poor system adoption, the resulting investment required in change management to improve this will significantly increase. You could find yourself facing an uphill battle.

The more that you understand and consider the different experiences of users working with your system, the better you will be able to design functionality, experiences and interfaces that will drive adoption.

A system that is well adopted leads to user engagement, provoking suggestions for improvement and discussion. It allows you to discuss these requests and to form a roadmap for development. Systems builds trust with your users as you design and deliver improvements that benefit them as individuals, as well as the organisation as a whole. It is mutually beneficial and it means that your system evolves and doesn’t become static. 


4. Salesforce could be an extension of your brand

Does your Salesforce system feel like a seamless extension of your brand or is it an example of a system with little consideration given to navigation, accessibility, branding and interface? You have an opportunity to make Salesforce a consistent and well thought out experience that shows users that you have carefully considered uniformity, professionalism and their experience.

What does the combination of your landing page, custom domain, themes, branding and in-app guidance say about you? Does it reflect the impression that you’re aiming for?


5. Focusing on User experience and Design Thinking enables you to innovate

In recognising the importance of your users and engaging in human-centred design you can create a platform to innovate and add value together. Though this requires not only thought and consideration, but action! Design Thinking provides a framework for this exploratory and iterative design process built on these core stages:

  • Empathise: Research your users’ needs
  • Define: State your user’s needs and problems
  • Ideate: Challenge assumptions and create ideas
  • Prototype: Start to create solutions
  • Test: Try your solutions out

This framework is grounded in understanding your customer’s needs, rapid prototyping and generating creative ideas that can transform how you develop products, services, processes and your organisation. Adopting and investing in this process with your users can add value to your organisation. For further information on this topic click here.


Why UX is important: Conclusion

UX is a key consideration for those looking to get the best out of their Salesforce experience. Here’s a recap of five key reasons why for the next time that you engage in a conversation on the topic:

  1. Your users are your biggest asset; you must consider their experience
  2. Your user’s experience needs to be relevant 
  3. User adoption matters
  4. Salesforce could be an extension of your brand
  5. Focusing on User Experience and Design Thinking enables you to innovate


About Cloud Galacticos 

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. Our Salesforce consultancy has people all over the UK including Manchester, Leeds, Newcastle, Sheffield, and London.

So if you are looking for a Salesforce Gold partner with experience to help you make the most of your org, why not get in contact?


Cloud Galacticos 2021 Highlights

Welcome to our Cloud Galacticos 2021 team highlights blog

Even though it’s been an eventful year for many reasons, at Cloud Galacticos we had plenty to be grateful for. From getting married to passing certs, and climbing mountains, to finally getting to meet each other in-person.

Here are some of the Cloud Galacticos team’s 2021 highlights.


Pippa Cox, Project Manager

Pippa Cox Art

I think my work highlight for 2021 has to be finally meeting some of my colleagues face-to-face after spending a year building relationships and working on zoom. I am looking forward to more opportunities to meet up in 2022.

On a personal level I have enjoyed the time to start being creative again and trying new crafts like embroidery pieces. Although the majority of my creativity has probably been spent decorating and gardening.


Vetri Manoharan, Developer


The best thing happened to me in 2021 is joining the Cloud Galacticos team. I am so grateful to Phil for providing me this opportunity. Before joining the company, my career was more leaning towards project and team management. It’s almost 8 months now and the journey is still very exciting. I got to chance work on LWC (which I never learnt or got chance to work on before), worked on multiple projects, and so happy to be back on the development side of things.

On the personal front, I really feel that I am able to manage work-life balance (work from home really affected me big time), able to spend time with family, reading books, meditating, being mindful with the thoughts. Also I got engaged and going to get married in 2022. Looking forward to an exciting journey the next year hopefully!


Kully Dosanjh, Business Analyst

I think my highlights for 2021 would be joining the wonderful Cloud Galacticos team, I have already learnt lots and have lots more to learn from such amazingly experienced people.

Amazingly, outside of work my main highlight for 2021 has to be ‘climbing Ben Nevis’ with 2 kids in tow! This was by far the most challenging undertaking of all time for me. I had to have many pep talks with my poor legs to keep me motivated to finish.

I’m glad to say I smashed it and reached the summit!


Mark Jones, Salesforce Consultant

Mark Jones's User Experience Designer Cert

It’s been a really big year for me in the Salesforce ecosystem, to say the least, so it’s hard for me to pick out just one highlight.

Over the course of this year I’ve become a 5x Ranger on Trailhead, earned three different Salesforce certifications and spoke at a number of community events spanning four different countries (all done virtually).

To top it off, I became a Salesforce Consultant working with the team here at Cloud Galacticos. This has been a great year. Here’s to a good 2022!


Luke Menzfeld, Salesforce Consultant

Luke Menzfeld's wedding

This year has certainly been a year to remember. It marked my first full working year at Cloud Galacticos after joining in October of 2020. I’ve had lots of great opportunities to tackle interesting business challenges and learned a lot through my practical experiences.

Meeting the majority of the Galacticos team in London recently was my biggest professional highlight. I’ve developed virtual friends and colleagues throughout 2021, but to get together face to face was great.

On a personal note, I also have a number of highlights. Firstly, my wife and I got married in June with an intimate mix of family and friends. We made the best of it despite the Covid restrictions.

In July we moved house, and to top it all off we found out in September that our family would be growing in size in 2022! Overall a great year.



Cloud Galacticos is a  Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. Our Salesforce consultancy has people all over the UK including Manchester, Leeds, Newcastle, Sheffield, and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?


Salesforce User Experience Designer Certification

At Cloud Galacticos, we encourage our team to stay ahead of the curve. So we are proud to confirm that on of our consultants, Luke, has recently passed his Salesforce User Experience Designer certification. We spoke to him to get his thoughts on his latest exam success.




What made you decide to take the Salesforce User Experience Designer certification?

I’m passionate about design and user experience. The exam presented a great opportunity to formalise these interests. It’s a real positive to see how much work Salesforce have put into recognising and formalising the disciplines and professional practice of User Experience, Design Thinking, Inclusive/Accessible Design and Service Design in a systems setting.


How did you approach the prep for your exam?

I followed the Trailmix provided by Trailhead in the first instance which covers the core topics of the exam. In addition to this I did a lot of research into the Salesforce Lightning Design System (SLDS). This is a vast area which is a key part of the exam. I also widened my research to look at company examples of patterns. I also watched some helpful videos on YouTube, and generally refreshed my knowledge.


Was it a difficult exam? You have any tips for people thinking of doing this exam?

I actually failed the exam the first time round. After I reviewed my performance using the Salesforce Certification Checker (by Sean Cuvanov) to identify where I needed to focus my efforts, I tried again five days later. 

Here are my tips:

  • Know your SLDS: Guidelines, Patterns, Blueprints, Tokens, Frameworks, LWC. There was a focus on Buttons, GRIDS, Branding & Themes.
  • Know when and where to use declarative tools. Sounds simple and is relatively straightforward but it links the tool to the impact on the user experience rather than just functionality of the tool.
  • Be confident on discovery, design thinking, inclusive design, accessible design, engaging with users, ideation, prototyping and iterative development.
  • Know what Heuristic testing is.
  • Anyone who has completed the Administrator or Platform App Builder Certification may recognise that they have covered a good deal of the Trailmix content when they first view it. Don’t underestimate that this may be old knowledge that needs a refresh. Make sure to look at the exam guide. Prioritise where you individually need to focus. It’s easy to chase down 50% of remaining modules to complete the Trailmix without going back over things you may have covered some time ago.


What does passing the Salesforce User Experience Designer certification mean to you in terms of your daily work?

Passing the certification reaffirmed a key intention that I use on a daily basis. Don’t sacrifice design to deliver a quick solution. Also, don’t create a solution before correctly understanding the requirement, and who you’re designing for.


Do you have any other Salesforce certs you plan to take in the future?

Yes, I’m always looking for certifications that will help to further knowledge or improve performance on a live project so I will likely try to pick one more up in 2021. 


Anything else you want to add?

I just want to credit and thank Angela Conway for spreading the word about the User Experience Certification at the Newcastle Salesforce Community User Group which I co-lead. Angela, like myself, is based in Newcastle and she was part of the team that developed the certification which is a huge success story for the region. Connect with her to find out about her unique story! In addition to this, a shout out to Adam Doti and Melanie Wachs from Salesforce for engaging on Social Media and looking for ideas and suggestions to improve and receive feedback.


About Cloud Galacticos 

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?



Consultancy Dreamin is Here…

As the Salesforce trailblazer community continues to grow, the demand for events by ‘the people for the people’ is strong. And on Thursday 8th July 2021, Consultancy Dreamin will join an already awesome list of Salesforce community events. Normally these are location focussed such as London’s Calling, Singapore Dreamin, Down Under Dreamin, or Midwest Dreamin. Consultancy Dreamin will be 100% online and aimed at anyone who already is or wants to be a Salesforce Consultant.


Consultancy Dreamin

According to to the Consultancy Dreamin website: ’Every presentation will be tailored to help you understand more about this role, check out if consultancy is for you, how consultancy skills can benefit you in any Salesforce position and the importance in your day-to-day job , as well as plenty of tips and advice from experts about getting the most out of a career as a Salesforce Consultant.

As per other Dreamin events, it’ll be a jam-packed day from 10.30am to 7pm. It’d be filled with keynote speakers, sessions, panels, and a Demo Jam. The sessions will be divided into topics, here are some of our highlights to look out for:



Francis Pindar: ‘The Key ‘One-Pagers’ Every Consultant Should Use

Houssam Saoudy: ‘How Salesforce Admins Should Think About the Code?

Paul Battisson: 10 Things Every Salesforce Consultant Can Learn From Jurassic Park’ 

Consultancy Dreamin – Paul Battisson

“I love the idea of the event being focussed around consulting and less on the specific details of technology. As much as I love a deep dive into a specific tool, often the hardest problems we deal with day to day are those related to individuals and communication around the project. Hopefully this event can help everyone improve these skills to make delivering good outcomes easier.” Paul Battisson, Cloud Galacticos COO



Paul Harris: ‘10 Things You Might Not Expect From Being a Consultant’ 

Vanessa Grant: ‘How to Fake It and Make It in Your First Salesforce Business Analyst Role

Alastair Dinning: ‘How Making Beer Can Improve Your Salesforce Projects



Amy Oplinger: ‘Strategies From Seasoned Consultants for Dealing with Burnout

Jonathan Fox: ‘Optimising Your CV to Make the Top of the Pile

Bradley Rice: ‘Practice Makes Progress: How to Learn Consulting Skills in Any Position (Freelance)’ 



Barbara Clarkson: ‘Buying the Cow and Other Ways Salesforce Can Solve ANY Problem

Natasha Gilani: ‘Careers in Salesforce Marketing Cloud

Ankush Agarwal: ‘Power of Salesforce Flows



Ashley Allen: ‘From Craigslist to Being a CEO Supermum

Med Reed: ‘Transition to Salesforce from the Military

Shobhit Aggarwal: ‘NonProfits During COVID19

Consultancy Dreamin Skills Panel – Luke, Olivia & Mieszko

In addition to the above, one of our Salesforce Consultants, Luke Menzfeld will be on the Skills Panel ‘Three key skills for consultant success‘:

Consultancy is a fantastic and engaging career path and i’m looking forward to the opportunity to share my thoughts regarding ‘Three Key Skills for Consultant Success’ on the skills speaker panel with Miesko Rozej & Olivia Omega. Sign up now and join the conversation in what is set to be a great event!” Luke Menzfeld, Salesforce Consultant, Cloud Galacticos


Get Your Consultancy Dreamin Tickets Now!

Now that you know more about Consultancy Dreamin and some of the great sessions on offer, why not get your tickets here?


Service Cloud Consultant Certification Tips

We like to encourage our team to keep on developing and learning new skills. And our new Salesforce Certification Help page is continually being updated. One of the latest exams to be included is the Service Cloud Consultant Certification. It was one of our newest recruits, Luke Menzfeld who passed this exam. Below are his thoughts and tips on passing this Trailhead cert.

Salesforce Service Cloud Consultant Certification


What made you decide to take the Salesforce Service Cloud Consultant exam?

Mainly to test my knowledge of Service Cloud having worked on a number of practical client projects. 


How did you approach the prep for the exam?

Assess: I started with a detailed review of the exam guide and evaluated my strengths and weaknesses pre-preparation. I then prioritised the development areas based on the topic weighting.

Study: To study I used Focus on Force, Salesforce Help, Salesforce Answers and YouTube. I found a mixed method approach helpful. 

Test: Mainly it was testing my knowledge using Focus on Force in the initial stages, but this exam suits practical testing. Ask yourself, could you configure it, could you evaluate one function vs another, or could you make an informed recommendation given a scenario? If you’re unsure, it’s good to get hands on and test the functionality out for yourself. 

Repeat: I repeated the assess, study and test cycle multiple times to ensure that I felt confident prior to taking the exam. If there are questions or topics which wasn’t 100% clear, start from the beginning and work it through until it was clear


Was it a difficult exam? And any tips for people planning on doing the exam? 

The Service Cloud exam covers a broad range of topics, don’t underestimate the time involved in preparing for the exam. Be comfortable with what each section of the exam is assessing using the exam outline, then prepare accordingly with that in mind. I would never say there’s an easy exam. It’s much more a case of being sufficiently prepared. If there’s something you’re a bit rusty with or haven’t experienced first hand then get hands on in a developer org. Establish escalation rules, build/customise a service console. Don’t forget to test out Onmi-Channel skills routing to make sure you’ll have no surprises.


What does passing the Salesforce Service Cloud Consultant Certification exam mean to you in terms of your daily work at Cloud Galacticos? 

Passing the exam was really just the beginning. The Service Cloud offers great business value for clients in terms of what it can deliver out of the box. I look forward to working on additional projects for further knowledge and practical delivery. Formalising the exam means that I can pass that knowledge on and make informed recommendations to help service organisations run efficiently.


Do you have any other certs you plan to take in the future? 

Yes. There are a number of the Consultant Certifications I’m interested in. I have a goal of completing the Platform Developer certification in 2021 to enhance my project delivery.


Anything else you want to add?

Book the exam! The rest will fall into place. It all starts with that first step…


About Cloud Galacticos

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?


Cloud Galacticos 2020 Highlights

There’s no denying that 2020 has been a strange and difficult year for many people. So as this year comes to a close, the team at Cloud Galacticos tell us their highlights, and what they’ve been grateful for this year. Why not join in the conversation on Twitter using #SalesforceGratitude?


Val Southern, Senior Salesforce Consultant

“My first work related highlight would be passing both the Salesforce Platform Developer I (PDI), and the Sharing and Visibility Designer certifications on the first attempt. It felt particularly good to have studied successfully to a structured plan. I did not leave school with great results, so it probably was something of a ‘see if I can do it for myself’ situation. It was a great confidence booster!

Finishing the Cloud Nine implementation was another highlight this year. I had to overcome some significant challenges and this project was a learning process for me. Not my first implementation by far but it was different from any other. I really enjoyed working with the Cloud Nine team and took away a lot of satisfaction from helping them. I also enjoyed mentoring Katie in the first few weeks of working at Cloud Nine.

On a personal note, I’m grateful for witnessing my partner’s success in her new writing career. For most of 2020, Jen has been going through the (surprisingly complex) process of getting her new book series ready to be published. I’ve been lucky enough to have done some beta-reading, and loved brainstorming funny ideas for story ideas and illustrations. I could not be prouder!”


SalesforceGratitude Phil Walton

Phil’s #SalesforceGratitude

Phil Walton, CEO

“I think my highlight of 2020 is seeing how adaptable we all are. It is easy to get used to the status quo (not the band!). Big changes or events can really shake things up and enforce change. When life throws you lemons, make lemonade!

Also, it wasn’t a choice to stay in the house for months on end, but I’ve been grateful for the chance to spend more time with my family. In the last couple of years I have spoken at Salesforce events on five continents. This year I am not sure I have gone 5 miles away from my house.

I have also enjoyed reading books. I got out of the habit, but this year have read a mix of fiction (including some 1970’s science fiction that I found in a skip!?), and non-fiction (including Paul’s book, Ines’ book, The Barcelona Way, Range, Factfulness).”


Emma with one of her paintings

Emma with one of her paintings

Emma Frost, Project Manager

“I’m grateful for the fact that we now have a second person, Pippa, to work on project management. It has been great to share the workload with her. Also having someone else to bounce ideas off and discuss what we can do to improve our project management offering.

This year I managed to launch a new website for my landscape painting. With opportunities for art fairs and exhibitions completely at a stand still, I knew it was time to sort out my online offering in order to continue selling work and reach new audiences. It was a lot of work and I’m very proud of the final result.

Finally, I’ve managed to give out over 100 bikes through my charity, Bikes in Need. During lockdown I have given pool bikes to be used by asylum seekers staying in a hotel on the outskirts of York. This took me over the magic 100 which has been a personal goal since I started.”


Rhi McCorkindale, Lead Developer

“My work-related highlights for 2020 would be getting the Salesforce Certified Service Cloud (SP20), and Salesforce Certified Nonprofit Cloud Consultant (SP20) Certification. These were areas that I have done a lot of work in but so far hadn’t taken any certifications for, so it is nice to be able to back up my experience with the relevant certifications. I hope to make some inroads into the Integration Architecture Designer Certification too this year as part of the journey towards becoming a Certified Systems Architect.

Outside work, it would be moving house. We were lucky enough to move just before the first lockdown happened. The new house has much more space for myself and my partner. We both work from home full time, along with my partner’s children who also spent half the time in lockdown here. With the extra time on our hands, we were able to do a lot of work renovating the house and garden. Looking forward to being able to have visitors in 2021!”


Learning Salesforce Development with Apex by Paul Battisson

Paul’s first book, ‘Learning Salesforce Development with Apex’

Paul Battisson, COO

“I think my main highlight for 2020 has been getting my first two books published!

I’ve always had an itch to write a book, but this year thanks to lots of time indoors and a lack of travel options I managed to get not one but two books on Apex programming written. It has been great to have the physical copies of the books in my hand and to finally share some of the practices and tips I have learned over the past 12 odd years with the rest of the Salesforce Ohana.”


Nkosi Ncube, Developer

“Amazingly, I managed to run a total of 200 miles during the first lockdown with my wife. We’ve been married 18 years and never thought this day would come. And a work highlight would be having two go-lives on projects!”


Sales Cloud Consultant Certification Luke Menzfeld

Luke’s Sales Cloud Consultant Certification

Luke Menzfeld, Salesforce Consultant

“ It has been a turbulent year for all with a very real requirement to adapt to day-to-day life in many different ways. My ‘highlights’ would be surviving and thriving in lockdown, changing jobs/starting at Cloud Galactico, hosting a number of events for the Newcastle User Group, mastering domestic project management (a.k.a home improvements), lawn management and gaining three Salesforce certifications.”


About Cloud Galacticos

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, Newcastle, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?


Salesforce Sales Cloud Consultant Cert

We like to encourage our team to keep on learning and developing their Salesforce skills, especially as we operate in a fast moving and dynamic environment. One of our newest team members, and most recent to gain a new certification is Luke. He passed his Salesforce Sales Cloud Consultant Certification. We caught up with him to find out more…


What made you decide to take the Salesforce Sales Cloud Consultant Certification?

I wanted to formalise my knowledge and experience related to Sales Cloud both for myself and also for future clients. I always try to make continued learning part of my routine.


How did you approach the prep for the exam?

I usually follow a set format for exam preparation, but took a slightly different approach this time. Here’s a mix of the steps that I took, with some recommendations:

  • Always start with the exam guide and review it thoroughly. Make sure you know what the exam is actually assessing.
  • Find the suggested Trailmix on Trailhead for the certification and assess where you stand. Have you already completed 50% of the content? Great, what’s left? How will you tackle it? Are any of your knowledge gaps linked to the topics in the exam outline? Which are weighted the highest? This will get you started on the right track.
  • I picked up a Udemy course from Mike Wheeler which provided 11 hours of content covering the full range of topics on the exam. This was a very useful material to start my preparation. Credit to Mike Wheeler. Don’t underestimate how long it will take you to work through this volume of content.
  • Next up was the Focus on Force content which is a staple for any exam. If you’ve completed the steps above and are on your way with your preparation, then tackle one or two of the full exams to identify which areas need your focus. Prioritise, study, sit the topic exams and repeat. Credit to Martin Gessner, particularly for providing the ‘Full Screen’ option for the study guides…  It’s a game changer!


Was the Salesforce Sales Cloud Consultant cert difficult, and any tips for people thinking of doing this exam?

This exam pressured me for time. Whilst I wasn’t shocked by the questions and content, I only just completed one full review in addition to the time taken to complete all of the questions.

In terms of tips for the exam itself, make sure you know Opportunity Management, Account Management, Campaigns, Forecasting & Project Delivery inside out.

In general, put the hours in, have a plan, tackle the highest weighted topics with study, discovery in a developer org and practical research. Don’t go into the exam with any assumptions. It’s in your hands to check it out beforehand. 


What does passing the Salesforce Sales Cloud Consultant cert mean to you in terms of your daily work at Cloud Galacticos?

If anybody has project demand for a multi-currency, Enterprise Territory Management project with Cumulative Forecasting & Quota tracking then get in touch! Day to day I’ll pass this learning and advice onto clients and the team where required to support project work.


Do you have any other Salesforce certs that you plan to take in 2021?

Yes, I have lots of plans for future certifications into 2021. A mixture of formalising existing knowledge but plenty of opportunity for new knowledge and skills too. The process demands a lot of extra time, study and effort but I’m yet to complete one where I haven’t seen value or have learned lots of things that I didn’t know before I started.


About Cloud Galacticos

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, Newcastle, Sheffield and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?


Luke Menzfeld, Salesforce Consultant – Meet the Galacticos

Continuing in our series in which you get to meet and learn more about the Cloud Galacticos team, say ‘hello’ to Luke Menzfeld, one of our newest team members, and a Salesforce Consultant. I caught up with Luke via email to find out more about him and his experiences.


Luke Menzfeld, Salesforce Consultant

Hi Luke, thanks for finding a few minutes to help people learn a bit more about you. Can you give us a bit of background about yourself and your history with Salesforce?

I’m a self-certified super-fan of the Salesforce platform with a keen interest in technology, business and digital innovation. I was born and raised in the East Midlands before moving to the North East to attend university many years ago. My working career prior to joining Cloud Galacticos has taken me worldwide and allowed me to work in the USA, Paris and Norway in the private sector of both the automotive and oil & gas industries. 

I was first introduced to Salesforce in 2007. I worked briefly as an end user in the USA before working full time with the platform in 2017. I’m also a co-lead of the Newcastle Community Group. I’m keen to spread awareness, encouragement and learning potential to my local community and beyond!


Salesforce TrailheaDX Global Gathering August 2020

What’s your story behind meeting Phil and joining the Cloud Galacticos team?

I first met Phil as part of a shared North England Community Group Event that we were planning for TrailheaDX. Over subsequent meetings I also got to know Paul, and was impressed with the work and engagement coming from the Cloud Galacticos pair/team. Those initial meets sparked a conversation and it went from there.


What will your role be at the company, and what are you looking forward to most?

I’m joining Cloud Galacticos as a Salesforce Consultant.  I will be engaging with clients and delivering projects to make the best of their Salesforce system solutions. I’m most looking forward to the variety of projects that consultancy offers and working with organisations who are looking to create & deliver value with Salesforce.


Luke playing rugby for Novocastrians RFC

Aside from Salesforce and working at Cloud Galacticos, what else do you enjoy doing?

I’m a huge fan of Rugby Union and actively play for my local side Novocastrians RFC in Newcastle. This might be a career limiting statement at Cloud Galacticos but I’d argue there’s no better team sport . . ha! I also like to travel, and keep active outdoors.


What tips would you have on working remotely during the current Covid-19 situation?

Stay connected to your colleagues, be focused on what you need to achieve and dedicate your energy to one key task at a time. Listen to your body/mind and if you need some time out, get out for some fresh air or take an exercise break.



Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, Newcastle, Sheffield, and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?