Phil's Salesforce Tip of the Week

IdeaExchange – Phil’s Salesforce Tip of the Week #505

Welcome to Phil’s Salesforce Tip of the Week #505

 

Tip 1 – IdeaExchange

IdeaExchange

IdeaExchange has got a little bit controversial recently, with a lot of negative feedback on which Ideas are shortlisted and why.

Fair play to Scott Allan at IdeaExchange for facing the comments head on in this post.

Take a look, then you have until June 6th to vote.

 

 

 

 

 

Tip 2 – Einstein Bots API

Here is how to take Einstein Bots to a whole new level.

See this post from the Developer blog, which gives a background for some context, tells us about the new Einstein Bots Platform API (“…is a new REST API that allows you to interact with your Einstein Bots from any client“), and gives some further reference links.

A bot is an autonomous program that can interact with systems or users. Common use cases include: placing orders, providing customer support, showing FAQs, and more.

Bots minimise the need for human interaction when providing services to the end customer.

 

Final Tip Of The Week – Sign Up

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