Cloud Galacticos 2021 Blog Highlights

As another year draws to close, we thought it’d be a good time to look back at some of Cloud Galacticos 2021 blog highlights. As well as the weekly Friday Tip of the Week from our CEO Phil Walton, we also had guest blogs from our growing team and much more…


Cloud Galacticos 2021 Blog Highlights

Meet the Galacticos Blogs

Adam and Storm

Adam and Storm



Meet the Teams: James / Vetri / Adam / Ali / Pippa


Salesforce Certification Blogs

Luke Menzfeld User Experience Designer Cert

A few of our team passed various Salesforce certs in 2021. So we’ve started our own ‘Salesforce Certs Help Page‘…


Phil Walton’s Salesforce Tip of the Week Blog

Sign up to Tip of the Week

Continuing his weekly blog, our CEO, Phil has now done 478 (and counting) Salesforce Tip of the Week blogs!


Team Galacticos Guest Blogs

We like to encourage our team to get involved and write guest blogs for our website. Here are just three for you to check out:

Einstein Automate / Flow Orchestrator Review (Val)

Learning and Mastering Salesforce Apex (Paul)

How can you give back to the Trailblazer Community (Mark)


Salesforce Event Highlight Blogs

Dreamforce 2021 New World

London’s Calling 2021 Review

Highlights from Dreamforce 2021


Cloud Galacticos 2022 Blogs

Hope you enjoy reading our blogs. Don’t forget to let us know what kind of blogs you want us to write about in 2022!



Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. Our Salesforce consultancy has people all over the UK including Manchester, Leeds, Newcastle, Sheffield, and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?

Phil's Salesforce Tip of the Week

Salesforce Live UK and Ireland – Phil’s Salesforce Tip of the Week #455

Welcome to my Salesforce Tip of the Week #455


Tip 1 – Salesforce Live UK and Ireland

Salesforce Live UK and Ireland

Why not join your fellow Trailblazer Community on Wednesday 7th July for Salesforce Live: UK and Ireland? You’ll hear from industry leaders, learn about product innovation and best practices, as well as connect with peers in engaging networking sessions.

Highlights include the opening keynote, ‘Rethink the Possible: ‘In this inspiring, uplifting and insightful keynote, Zahra Bahrololoumi, EVP & CEO of Salesforce UKI will be joined by trailblazers and special guests, to discuss how they’re rethinking the possible for themselves and their organisations.’

If you are in UK or Ireland register here for Salesforce Live on July 7th. And keep an eye out for events in other regions and time zones.


Tip 2 – Not So Fastly

Many of us noticed the issues on Tuesday in accessing Salesforce related sites like AppExchange and Trailhead. Problems were also had with BBC, Spotify, Gihub, Reddit and many more. Most sites were back impressively within an hour. But as always these situations highlight how dependant we are on certain sites, and a reliable connection.

Fastly, the CDN, has offered a rundown of the event. “We experienced a global outage due to an undiscovered software bug that surfaced on June 8 when it was triggered by a valid customer configuration change” said Nick Rockwell, SVP of Engineering and Infrastructure. “We detected the disruption within one minute, then identified and isolated the cause, and disabled the configuration. Within 49 minutes, 95% of our network was operating as normal.”

Take a look here for some more details.



Remember if you have enjoyed this Tip of the Week then sign up for the weekly Friday email, direct to your inbox here.

Salesforce Blogging Tips

Phil Walton’s Salesforce Blogging Tips

Back in 2012, our CEO, Phil Walton started his first ever Tip of the Week blog. Recently he reached a milestone and published his weekly 400th blog. We had a few people ask on Twitter if Phil could give some Salesforce blogging tips for those wanting to start their own Salesforce related blog and how to keep going. Read below on what he has to say…


Phil's Salesforce tip of the week

Phil’s Salesforce tip of the week banner

I have written a Salesforce blog post every Friday for over 400 weeks now. I’ve never missed a Friday, even when it fell on Christmas Day, New Year’s Day, and even the birth of my second child! I always research it and write it personally, usually ‘live’ on the Friday morning. Though as Cloud Galacticos has grown, I’ve had to be more organised and now try to prepare it earlier in the week. However, I still enjoy writing it today as I did back in 2012.

I’ve won clients, made friends, been forced to keep learning, and learned a few good lessons which I’d like to share with you. Here are my five tips on writing a Salesforce blog:


1. Be Consistent

It’s good to build a loyal and regular readership. I find it’s best to have a regular slot where you share your ideas / content. There are disadvantages to this. Firstly, you are forced not to miss a slot – which is tough if you are already leading a busy work schedule. While at the same time you are limited to waiting until that time slot.

However the advantages are that people know what to expect and when. If you are lucky enough people will remember your time slot. A funny example would be, last year I was onsite with a client so couldn’t publish my blog until late in the afternoon. I had a worried message on LinkedIn from someone I had never spoken to before asking me “is everything OK?” as he was expecting my Tip of the Week blog at its regular late morning slot.


2. Decide Who Your Audience is and What They Want to Read

As we all know, not just in the tech industry, but the Salesforce community, there are a lot of people writing blogs. So I decided rather than writing in-depth articles on a specific topic each week, I would keep everything ‘short and easy to read’. 

One reader said to me early on, “I see many blogs that I think I would like to read at a later time, but often don’t find the right time to do so. But with your emails, I can spend 15 seconds on it as soon as it arrives, scan through anything I know already or don’t need, get some high level info, or click on the blog link to read more in depth”. So my model of ‘short and easy to read’ works for me and keeps people reading weekly.

Tip of the Week 403 Screen Grab

Tip of the Week 403 Screen Grab

3. If You Don’t Enjoy It, Persist, And Then Give Up!

You should always have a reason for blogging, whether it’s to share your enjoyment of something, help others, or to make money. But either way, it can’t be a short-term goal. It is possible that you might get one million followers as soon as you start, but as this rarely happens, most people get discouraged or bored, and lose interest themselves. 

Persevere through the first steps. Keep on going while you build up even a small following. But, say, after a year or two you find that actually you don’t enjoy it, or you have changed your focus and interests, then I say, take a step back and decide if you should make a change.


4. Be Yourself

Life is always easier when you can speak freely, without trying to be somebody else. It’s great to have mentors, or people you admire, but maybe try and take on some of their positive traits or working habits rather than imitate them. That way you can develop your own style, sense of humour, and voice.

5. Be The Expert

The fifth and final tip is ‘Be The Expert’. Unless you are a professional entertainer, then in all probability your readers are there to be educated. Share your knowledge, experience and opinions. And unless you do actually know everything, be humble and keep learning from the Salesforce Ohana!


Thanks for Reading!

So there you have it, my five tips for writing a Salesforce blog. Feel free to get in touch on Twitter to let me know what you think.


If you’ve enjoyed reading this,  why not sign up to my Friday Tip of the Week emails here?


Phil's Salesforce Tip of the Week

Phil’s Salesforce Tips – A Special Week #150th Edition

To celebrate my 150th consecutive week, I reached out to fellow members of the Salesforce community, to ask what Tips they would like to share. And I am excited to share these with you all today! Here are 10 GuestBloggers, and a special 11th guest, who has influenced me over my years as a Salesforce blogger. Thank you to you all for contributing, and reading, here’s to another 150!

Tip #1 Sarah Burton (Clear Channel UK) – “Salesforce Administrator of 5 years experience but still learning every day”

It’s ok to say No*

Admins need to ensure that we question ideas and processes that we get asked to implement. There are 3 questions I ask – ‘What’s in it for the users?’, ‘Is it Simple?’ and ‘Does it stick to the original Vision?’

*as long as you back it up with a good reason!

Tip #2 Tracey Morris (Jisc) – “Awesome Admin for UK wide non-profit digital technology in education & research charity”

As a busy Admin I have to prioritise what I’m doing – be it training, support or development (or all 3 at once) – so having a process in place where users can make change requests without interrupting me is a no-brainer. The user is happy because they’re being listened to and I’m happy because I can look at their requests when it’s convenient for me.

Tip #3 Naveen Gabrani (Astrea IT Services) – “Salesforce architect responsible for mapping business problems on Salesforce”

Focus on actionables after Dreamforce. Keep a notebook or a smartphone handy at the event. As you attend a session or a keynote, or meet a vendor at the cloud expo, make a quick note of anything you like, a useful tip for the users, an app you need to try out, a technology you need to build expertise on. After you are back follow up on these items. Give a presentation to the management or the users on interesting things you learnt. To get best returns on the investment you have made at Dreamforce, the most important time is the month after the Dreamforce.

Tip #4 Laura Guenther (Apttus) – “Certified Admin at Apttus”

Be smart about solving problems – utilize the Success Community:
Browse the Success Community for Answers, if you can’t find exactly what you’re looking for, post your own question. More than likely, someone out there, somewhere, has had the same issue as you and has solved it. You will get a response in less time than it will take you to troubleshoot. Be sure to join groups to participate in discussions and gain access to additional resources. You’ll save yourself a lot of headaches and precious time.

Tip #5  Rachel Natik (Cloud 4 Good) – “Cloud Consultant at Cloud 4 Good, 3X Certified”

Try this free App called ‘List Browse‘. I haven’t come across another app that does this functionality. You can select records in a list view, click browse and you can go through them one by one (and edit them!).

Tip #6 Selina Suarez (New Leaders) – “2015 Awesome Admin Award Winner at the Salesforce World Tour, New York City”

When starting a new project, prior to formal Salesforce Requirements gathering, ideally your first conversations should revolve around business process and not technology. Take the time to find out what people actually do on a day to day basis. Observe and ask questions.  This is your opportunity to uncover opportunities to offer solutions perfectly matched to the client’s needs.

Tip #7 Simon Edwards (Color Consultancy) – “Playing around with all things Salesforce since 2006”

If you are like me, and end up with lots of similar long report names this little ‘undocumented feature’ will allow you to display the report name on 2 separate lines when viewing the report. Just add a colon (e.g. Accounts: Most Recent) to your report name! Many thanks to Scott Hemmeter for this great trick.

Tip #8 Randi Thompson (Apex Revenue Technologies) – “Solo Admin using Enterprise Sales & Service Clouds for 60 users”

I love the capability to create custom URL buttons. Even though Process Builder and Publisher Actions have made a lot strides, there are still many instances (especially on the Task object) where a custom URL button is invaluable.

Tip #9 Steve Williams (BigKite Consulting) – “Salesforce Admin gone Consulting”

When dealing with a request for a new email notification respond by asking your user what immediate action the email will trigger. If they cannot think of one they will likely be better served by a Report or Dashboard. That way you have saved then from having to delete an unnecessary email and provided a way for them to access the information when they are ready to do something with it.

Tip #10 Mike Arthur (RiverUsk) – “Certified Admin, Consultant, Developer in Edinburgh”

I recently had a situation where a Visualforce page was exactly what was needed to solve a requirement.  Except I had never written any code in Salesforce and Cobol wouldn’t cut it.  I had heard of Trailhead, Salesforce’s free, online learning resource, and it helped me learn the skills to build my page!  The topics range from basic to advanced, including ‘Reports and Dashboards’, ‘Chatter Basics’, ‘Data Security’, ‘Apex Triggers’, ‘Visualforce Basics’, ‘Change Management’ and many more. Modules typically take 20-30 minutes to complete. Head on over and get learning!

And finally, a bonus ‘Tip’ from Salesforce Admin Evangelist…THE ButtonClick Admin…Mike Gerholdt 

My advice for being a great Salesforce Admin- don’t  overindulge on tips and tricks. It’s like having cake for breakfast, sure it sounds good- and probably fixes your hunger problem- but it’s not sustainable. Great leaders, philosophers, and visionaries didn’t change the world on a trick they learned. They did it by mastering their craft, by learning habits, applying those habits, and sometimes failing. You can’t be afraid to try something new and fail. Failure is how we learn and how we grow. Don’t be afraid to do the work- it’s easy to just ask for help right away, but try a few solutions first, see what works, and go from there.


Thanks to our friends at Apttus !