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Ben Duong, Marketing Manager – Meet The Galacticos

Continuing in our series in which you get to meet and learn more about the Cloud Galacticos team, say ‘hello’ to me, Ben Duong, Marketing Manager at Cloud Galacticos. Read on to find out more about me and my experiences.

 

Ben Duong, Marketing Manager

Can you give us a bit of background about yourself and your history with Salesforce?

My background is pure marketing. I did a Business and Marketing degree, then a Chartered Institute of Marketing Postgrad. I then worked in account management at various marketing agencies in London before moving to Sheffield to go freelance.

I met Phil at university, and when he approached me about helping him with some marketing back in 2013, I thought ‘why not’? The rest, as they say, is history.

Cloud Galacticos at Salesforce London World Tour with Paul Sturgess

Cloud Galacticos at Salesforce London World Tour with Paul Sturgess

You’ve worked on a lot of marketing projects at Cloud Galacticos through the years, can you tell us about some of your favourite or memorable ones?

I’ve been working with Phil on his marketing since he started his journey as a Salesforce consultancy. It was great to see his business grow – employing more people, gaining MVP status and the respect of the Salesforce community.

Deciding to rebrand as Cloud Galacticos was a big project as it meant levelling up the business. We were now competing with more established and larger companies. I think our sponsorship at the Salesforce World Tour London is one of my highlights. It’s our biggest project of the year, and normally the most rewarding for myself and the team.

 

Looks like you’ve done a lot of travelling and have been to a few Salesforce events around the world, can you some of your highlights?

I’ve been very fortunate to have been to so many Salesforce related events around the world with my job. From Paris to New York, Amsterdam to San Francisco, it highlights that Salesforce is truly a global business, as well as community.

In terms of favourite, Dreamforce stands heads and shoulders above them all. Words can’t describe the vastness of the 4-day conference. It’s also convenient that my dad and family live in San Francisco. So best of both worlds.

Salesforce Ohana Golden Gate Bridge Walk Dreamforce 2019

Aside from working as the Marketing Manager at Cloud Galacticos, what else do you enjoy doing?

With Covid-19 affecting our lives at the moment, I’ve taken to doing regular lunch time walks and yoga to help stay focused and healthy. I also enjoy with cooking and trying to make new dishes from scratch at home. Plus, going to my weekly local pub quiz helps keep the old brain cells in check!

 

What tips would you have in working with clients remotely, or working remotely in general?

Before Covid-19, I was part working from home and part working from a co-working space in Sheffield called Kollider. So I’m used to being flexible with my working environment.

I’d say it helps to have a dedicated space to work from. Somewhere you feel comfortable and focused. Having regular online casual / non-work catch ups with your team helps too. Also, don’t forget to take regular breaks to get some fresh air!

 

ABOUT CLOUD GALACTICOS

Cloud Galacticos is a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield, and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?

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Dreamforce 2020: Things We’ll Miss and Things That We Won’t

Dreamforce, for many in the Salesforce ecosystem, is the highlight of their events calendar. Though with the Covid-19 situation affecting people globally, the conference this year will be re-imagined. Say ‘hello’ to Dreamforce To You 2020: ‘instead of everyone coming to Dreamforce, Dreamforce is coming to you — to your kitchen, to your living room, even to your own backyard.’

A few of us at Cloud Galacticos have been lucky enough to attend in previous years. This blog is about what we will miss, and not miss, about Dreamforce…

 

Paul Battisson Presenting at Dreamforce 2018

Paul Battisson, CEO

What I miss about Dreamforce:

The thing I will miss most is speaking and talking to other speakers. I love going to Dreamforce to share the things I have been working on over the past year, best practices I have found to work, as well as push the envelope with some strange and crazy ideas (I have spoken about VR in Salesforce and did the first talk on Machine Learning at a Dreamforce). I will miss learning from people and having these great conversations.

What I won’t miss about Dreamforce:

The flight. As lovely as a 12 hour flight, plus a connecting flight, and lots of time in an airport is, I will not be missing that part. I do like having some uninterrupted reading time, but the meal is never as good as food made nearer ground level.

 

Salesforce Conference in San Francisco

Trailhead at Dreamforce

Neel Meghani, CTO

What I miss about Dreamforce:

I have only done one Dreamforce trip so far. I had heard how big it is but experiencing it for myself it far far exceeded expectations. The biggest thing I miss is the atmosphere itself. The atmosphere can be felt as soon as you arrive in San Francisco. The coming together of so many people with a common interest just gives the whole town a big community feel making you feel at home! Obviously being there presents a big opportunity to learn, gain knowledge and ideas, but most importantly it’s the social side part that I’ll miss.

What I won’t miss about Dreamforce:

The travel, plus the fact it’s all go – full steam ahead as soon as you arrive. You have to ignore the jet lag and just keep going. This all means the sheer exhaustion you feel when you leave lasts a good week after you return. I needed loads of R&R when I got back. That feeling I will not miss. So Dreamforce To You sounds awesome to me!

 

Salesforce Ohana Golden Gate Bridge Walk Dreamforce 2019

Ben Duong, Head of Marketing

What I miss about Dreamforce:

Dreamforce is a unique beast. Bigger and brasher in real life than you can ever imagine – you have to be there to understand. What I will miss about Dreamforce 2020 going virtual this year is being in San Francisco itself. I have been countless times (due to my dad and family living there), but ‘The City’ never fails to amaze. From the skyline (Salesforce Tower joins the Golden Gate Bridge in iconic terms) to the diverse range of cuisines available, to the many cool venues, Dreamforce was made for San Francisco.

What I won’t miss about Dreamforce:

Having to travel over from the UK, with it’s 8 hour time difference, the jet lag is something I won’t miss. Even with the great coffee and sessions on offer, it always takes a few days to adjust. Dreamforce 2020 going virtual may take away the jet lag, but I’d be happy with the disorientation if it meant being back in San Francisco!

 

Baldforce at Dreamforce 2018

Phil Walton, CEO

What I miss about Dreamforce:

There is a real and constant ‘buzz’ at Dreamforce. Maybe it is just the warm weather, jetlag, and strong coffee? But it feels like there is ALWAYS something going on. It’s not just the sessions, the learning, the parties, it is often the bits in between. The conversation in a shared Uber, the chat in a lift, the friend you make whilst lost in one of the venues.

As well as bumping into friends, & colleagues, you always have your eyes peeled for ‘celebrity spotting’. Whether it is ‘Salesforce celebrity’, the VPs, the Community team, your AEs, or if you are lucky, Marc or Parker. But also (queue name dropping, sorry) I had a chance chat with David Blaine (who now follows me on Twitter!?), breakfast with Billy Connelly, and nearly knocked over Iggy Pop. You don’t get that on a Virtual presentation!

What I won’t miss about Dreamforce:

The downside of the great things, is that there is so much you can not possibly see. There are 1,000+ sessions, last time I think I managed to go to one! So I always have regrets about missed opportunities, missed learnings. I guess I will still have that, but I can sleep in my own bed when it is all virtual. 

 

Fleetwood Mac at Dreamforce 2019

ABOUT CLOUD GALACTICOS

Cloud Galacticos is a Salesforce consultancy, and a Salesforce Consulting Partner with an all-star team. We are user and developer group leaders, bloggers, MVPs and all round Salesforce nerds. We have people all over the UK including Manchester, Leeds, York, Sheffield, and London. If you are looking for a Salesforce partner with experience who can help you make the most of your org, why not give us a call?