Over the past year we have had a number of clients ask us if we can work with them in an ongoing manner to ensure they are getting the most out of their Salesforce setup. In response to this, we set up our Salesforce Managed Services at Cloud Galacticos. This enables us to work with customers of various different sizes in an ongoing manner and keeps things flexible.
Why should you consider a Salesforce managed services package?
Not Leaving Money on the Table
The first reason is to make sure you are not leaving money on the table. When you invest in Salesforce you get access to a huge suite of features. It is almost guaranteed however, that you are not going to utilise them all straight away. Many are not applicable to a brand new deployment and may be too much too quickly for a first roll-out. I am also a big believer in the phrase “you don’t know what you don’t know”. This is especially true with a new software solution. You don’t know how users will use it, the things they will find easy and hard, and what features will help them be more productive. Having a managed services partnership can help you to add these features in an ongoing manner at the right time for you.
Additionally, Salesforce have 3 releases a year during which an entirely new set of free features get rolled out to your environment. In the 10+ years I have been working with Salesforce I have met customers who weren’t aware of this. Many had gone years without reviewing the features they had available to them, again effectively leaving money on the table! A managed services partner works with you consistently to discuss the updates Salesforce are releasing. They also suggest how to best utilise them to make sure you are taking advantage of the updates.
Access to a Skilled Team
Expertise is another key benefit. For many organisations it is too costly to recruit a full time Salesforce team member who has the knowledge to be able to support them effectively. A managed services partnership takes care of this and allows you to have access to a team of skilled and knowledgeable professionals who can support you as needed and guide you to improving your Salesforce instance over the long term.
Long Term Vision
Finally, another big reason we love engaging with clients on a managed services basis is that it truly moves us to being long term collaborative partners. Often if organisations engage with a partner on a per project basis short term aims can overtake long term vision and strategy which is where a managed services partnership can truly help to ensure that going forward the long term vision is maintained and improved upon.
If you would like to hear more about our managed services packages please contact us.