Over the past year we have had a number of our clients ask us if we can continue working with them in an ongoing manner to help ensure they are getting the most out of their Salesforce setup. In response to this, we set up our Managed Services packages to enable us to work with customers of various different sizes in an ongoing manner and keeps things flexible.
Why should you consider a managed services package?
Not Leaving Money on the Table
The first reason is to make sure you are not leaving money on the table. When you invest in Salesforce you get access to a great suite of features, and it is almost guaranteed that you are not going to utilise them all straight away. For starters, many are not applicable to a brand new deployment and may be too much too quickly for a brand new deployment. I am also a big believer in the phrase “you don’t know what you don’t know” and this is especially true with a new software solution – you don’t know how users will use it, the things they will find easy and hard, and what features would enable them to be more productive. Having a managed services partnership can help you to add these features in an ongoing manner as the time is right for you.
Additionally, Salesforce have 3 releases a year during which an entirely new set of free features get rolled out to your environment. In the 10+ years I have been working with Salesforce I have seen a number of customers who either didn’t know about this or had gone a number of years without reviewing the new features they had available to them, again effectively leaving money on the table! A managed services partner should be working with you consistently to discuss the updates Salesforce are releasing and how you can best utilise them in your business to make sure you are taking advantage of the updates.
Access to a Skilled Team
Expertise is another key benefit. For many organisations it is too costly to recruit a full time Salesforce team member who has the knowledge to be able to support them effectively. A managed services partnership takes care of this and allows you to have access to a team of skilled and knowledgeable professionals who can support you as needed and guide you to improving your Salesforce instance over the long term.
Long Term Vision
Finally, another big reason we love engaging with clients on a managed services basis is that it truly moves us to being collaborative partners for the long term. Often if organisations engage with a partner on a per project basis short term aims can overtake long term vision and strategy which is where a managed services partnership can truly help to ensure that going forward the long term vision is maintained and improved upon.
If you would like to hear more about our managed services packages please contact us.