This week we take a look at the Winter ’19 Release Notes. Here are my top 10 highlights of the 470 page document, click here for the full doc then search for the below headings for more details.

Winter '19 is here

  • Assign a New Owner to Multiple Leads, Cases, or Custom Objects at One Time
  • Find the Data You Need in a Jiffy with List View Search
  • Change Your View with Display Density Settings
  • Celebrate Learning with In-App Trailhead Badges
  • Integrate LinkedIn Sales Navigator
  • Align Sales and Marketing on a Single Platform with Pardot in Lightning Experience (Generally Available)
  • Support Your Customers with Text Messaging and Facebook Messenger
  • Book Appointments More Easily (Field Service)
  • Use Skills-Based Routing to Route Chats in Live Agent (Beta)
  • Drive Compelling Customer Experiences at Enterprise Scale with Salesforce IoT Advanced