Tip #1 World Tour London
The highlight of the UK Salesforce events has been announced this week, and it will be held on Thurs 21st May at the Excel centre London. Register here now to make sure you don’t miss out.
This year will feature Keith Block’s first Salesforce London Keynote, the Developer Zone, Cloud Expo, and the all important networking reception and after parties. Fingers crossed for a new ‘Dreamforce-style’ Admin zone, but either way there will be something for everyone.
If you are reading this, and you are in the UK/Ireland, YOU NEED TO ATTEND THIS!! Sorry no more caps lock.
Tip #2 Free App of the Week
As I was looking through the Service Cloud funtionality this week, I took a look for some related Appexchange Apps and saw this free reporting App which I thought would be useful. Which Articles are being used, which are useful, which are highly rated or attached to Cases? You can see all this info from the ‘Knowledge Base Dashboards and Reports‘ App. Give it a try.